Mis-selling and Misconceptions

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Below we go through some of the common misconceptions and dishonest sales tactics people which can make people feel uncomfortable:

You Shouldn’t Have to Work on a Refurbished Mac

A common misconception of customers is that they will need to work on the Mac when it arrives. All of our refurbished macs have been cleaned, checked and tested to ensure they work as good as new. You will not be required to work on any part of the Mac, as we will perform a fresh installation of MacOS on every device we sell. When you receive your new Mac, it should be ready to go.

If there is an issue with your Mac, you should contact the reseller you purchased the product from. You have all the legal consumer rights when buying a refurbished Mac as you would if you bought a new product, and possibly have a warranty as well. All macs bought from us at Macbank come with a year warranty against defects in materials and workmanship, for example.


Deceitful Sales Tactics

Deception can be in the condition, price or services offered. (Refer to the reputable reseller information to ensure who you are buying from is legitimate). Non-reputable sellers can often over-sell their products, insinuating they are more capable than they are. This can often mean they alter the price to be higher than the machine is worth. For example, a typical sales tactic of non-reputable sellers is to multiply the processing speed by the number of cores, but this isn’t how it works because they are separate parts. We’ve seen sellers call 2.7Ghz 12 core processors ‘32.4Ghz’ computers – almost four times the world record for clock speed!

For example, a iMac may be sold with the product description: “Apple iMac 21.5” 6.12Ghz”. The iMac in question has a dual 3.06 GHz processor. They advertise that ‘3.06GHZ x 2 CPU = 6.12GHz Processor Power!’ This is not how processor speed is calculated – processing cores are spending energy on different tasks. If they both tried to do the same thing, they would both crash by attempting to do the same thing, overheating and overworking the computer’s circuitries, and so on. Only ‘academic’ chips are made with that much clocking speed for experiments and have to be cooled with liquid nitrogen!

We have also seen pictures of software installed on mac computers which cannot run them, 5K resolution boasted for computers older than the display format itself, and more. The bottom line is: if something sounds too good to be true, chances are it may very well be.

Customers should avoid reselling sites that do not offer returns policies, no pictures of the product you are buying or want cash-in-hand (no traceability of sale).

Operating Systems

Customers should also make sure that the Mac they are purchasing can support the latest operating system. For example, Mojave can support the following systems:

  • MacBook Pro (mid 2012 and newer)
  • MacBook Air (mid 2012 and newer)
  • MacBook (early 2015 and later)
  • iMac (late 2012 or newer)
  • iMac Pro (2017 or newer)
  • Mac Pro (late 2013 or newer, or mid 2010 and mid 2012 models with Metal capable GPU)
  • Mac Mini (late 2012 or newer)

Reputable sellers, such as ourselves, would include this information in our listings. Don’t get caught out by second-hand sellers who insinuate that their products support them when they don’t.


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