How do I get my shipping label?How to Send Your Device to UsWe offer both collection from your home or workplace and drop-off options. Please follow the guidance carefully to ensure your device is fully protected in transit.Collection from Home or WorkIf you’ve arranged a collection, the process is simple:Driver brings the label You do not need to print anythingHand over your parcel The driver will attach the labelGet a receipt This is essential for tracking and proof of collectionDropping Off Your ParcelIf you’re dropping your device off, there are two options:Using a Shipping Box Provided by UsYour box will arrive with a pre-attached shipping labelSimply seal the parcel securelyTake it to a DPD drop-off shop (not a locker)Request a receipt when handing it overUsing Your Own BoxWe will send you a QR code from [email protected]Take your parcel to one of our recommended drop-off shopsThese locations have printers to generate your labelThe shop will scan your QR code and print and attach the labelRequest a receipt when handing it overImportant Guidelines (Please Read)Do not use lockers Lockers do not provide receipts and are not suitable for high-value items.Only use recommended drop-off shops. These locations can print labels and provide proof of handover.Always get a receipt This is your only proof that the parcel has been handed over.Package your device securely Poor packaging may invalidate cover if the item is damaged or lost.Important: Loss & CoverIf your device is:Not packaged securely, orDropped off somewhere without a receipt, orPlaced in a lockerYou may not be covered if the item goes missing.Need Help?If you’re unsure at any stage, please contact our team before sending your device. We’re happy to guide you to ensure everything is done correctly and safely.
