Products Battery Condition As part of the comprehensive refurbishment process we conduct on the products we sell, the batteries are tested to determine the remaining expected life they have remaining in them. If any tested battery is found to be below 80%, then it is removed and replaced. Price Differences Each item is priced competitively against the current market. We take into account the age, performance and condition to provide an appropriate price. For example, a much newer 2015 year retina MacBook Pro in mint condition will be priced considerably higher than a 2009 MacBook Pro with scratches in its base or lid. Educational Discount We work on a high turn-over low margin business model which doesn’t allow us to provide discounts as Apple does on their systems. Our Macs are already heavily discounted and competitively priced with a significant saving against Apple retail. Included Item With Our Products When purchasing any Mac from us, we include everything you need to get going. For example, all Apple Laptops come with the applicable charger for that model as well as a UK power plug. If you’re based in an EU country, an EU plug is included by default. If you’re purchasing an iMac the same is applied that a UK or EU power cable is included with the system. Accessories such as keyboards and mice are sold separately, but you will find all the applicable models on the product bag so you can easily add them to your cart if required. Payment Payment Method We offer payment via credit or debit card and accept Visa, MasterCard, Amex, discover, Maestro and more. We also accept PayPal and bank transfer. VAT Rates & Charges All products on our website come inclusive of 20% VAT. We offer for those outside the UK in the EU to enter their VAT code upon checkout for this to be deducted. For those outside the EU, VAT is not charged however you will be required to pay import charges upon delivery to your destination country. We are a VAT registered business in the United Kingdom. Invoices A full VAT invoice is provided with every order which is accessible in your account area by logging in to your account or our guest login. You will also receive your invoice by email after the item is dispatched. Delivery Collecting Your Item We are unable to allow you to collect your purchase in person. This is due to conditions from our merchant services providers, data protection accreditors and insurance brokers. Our location in Ipswich is a refurbishment and distribution centre and not able to have customers on site. Amending Your Order It is possible to change your order once it has been submitted; however, this may cause a delay in delivery time. This includes changing specification, removing an item, changing the delivery address or payment method. Please note that if you make payment via PayPal or card, we cannot change the address in which we deliver to. Your payment will have to be refunded for you to remake the payment with the new address. Delivery Not Available In Your Area For customers not on the mainland or in the far areas of Europe we do not provide shipping on selected product lines. This is generally due to the couriers handling of the packages and causing glass breakages of items when travelling overseas. We have done our utmost to ensure this doesn’t happen using specially designed retention packaging, but for specific locations, it is not commercially viable for us to ship to the address. Delivery Charges & Estimated Delivery Date Delivery on all products is free of charge to UK customers. This excludes residents who live in non-mainland locations. When you add a product to your basket and enter your address a delivery charge will be calculated and an estimated delivery date provided. Express shipping is available when applicable. Please see our delivery information page for more details. Delivery To A Neighbour This is up to the courier’s discretion. However, we do opt for our packages not to be delivered to a neighbour. We are not liable for the loss of an item if the item is delivered to an incorrect address. Please see the “What if I’m not in to sign for my item?” section for more details about package delivery. Signing For Your Delivery All deliveries are sent on a signed for service, and someone has to be in to receive the package. If there is no one to sign at the address when our courier makes the delivery, a note is left in the mailbox. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the courier note in your mailbox, you can contact them to arrange another delivery address if the next day is not suitable. Processing Time & Dispatch We aim to dispatch every order within 24 hours of order placement. Orders placed on a Friday will be dispatched the following Monday as we are closed during the weekend. National Holidays Our offices are closed during bank holidays and other national holidays such as Christmas so the dispatch and delivery of items during these periods will be slightly delayed. Our estimated delivery dates displayed on products and checkout are correctly adjusted to account for these holidays. Warranty Reporting An Issue If you login to your account you can report an issue with your system in the technical support section by selecting your order and filling in the form. Alternatively please get in touch with our support team by emailing firstname.lastname@example.org or by calling the support direct line +44 1473 794211. Protecting Your Personal Data Our facility is a certified data secure facility which is GDPR compliant, and ISO accredited. While your item is being repaired with us, your data will be safe. Sending Your item Before you can send your item into us, please obtain an RMA number from our support team. Our team will then organise with a courier to collect the system from our on a suitable date. Once a collection is booked you will be sent an email with full details on how to package, prepare and send. Our courier will arrive at your address and collect the item from you. Checking Your Warranty Is Valid Your warranty expiry date will be provided on your order confirmation next to each item as well as on your delivery documentation. You can always get in touch as ask our team as they will have this on record for you. Returns 14 Day Return Period All purchases are supplied with a 14 day cooling off period in which the item can be returned for a refund. Please see our returns policy in our terms and conditions for full terms and conditions under section 8.4 Exercising your right to change your mind if you are a consumer. This is a no questions asked return policy so you are fully within your right to return your item(s) even if you just changed your mind. Incorrect Or Missing Item Please contact our support team immediately and they will resolve this as soon as possible. Returning An Item Contact our support team who will provide you with an RMA number for the return. Please note that when you return a product, it is imperative to state the RMA number as well as your name and address within the package. Without these details, we will not be able to process your refund. It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.