All systems provided are in 100% full working order and with our industry leading warranty. The conditions we describe below are only in relation to the cosmetic appearance of our machines. We never supply systems with technical faults unless clearly stated in the condition description. When pricing a system the condition grade is an attributing factor and a reduction of price will be seen on lower grades.

Battery Life

During the assessment stage of our system, we use a measure we call the 80% rule. This rule is our boundary for battery replacement. Our technicians look at the full charge capacity of the laptop vs the design capacity as well as cycle count. If this falls below what we regard as less than 80% of the original battery life we fit the system with a brand new battery.

The batteries we supply have at minimum 80% of the original design capacity. Even our oldest systems should provide at least 3+ hours of battery life with general usage.

Please note this is not guaranteed as all users use their laptops in different ways. This figure is an average taken using a wide range of systems.

Our Grades

Excellent Condition

The product is in excellent condition with no noticeable scratches or dents.

Systems classified as excellent condition are in the exemplary condition for their model and year. These systems show only very minor signs of use on the external casing. All screens are checked and are free of any inconsistencies or imperfections.

Excellent Condition MacBook Pros

Good Condition

The product is in good condition and is considered expected for its model and year. A few scratches, minor dents or marks which are a sign of normal wear and tear on the case and screen should be expected.

Good Condition iMacs

Fair Condition

The product has a cosmetic defect. The defects may be limited to just one large dent or deep scratch alternatively it could consist of numerous minor scratches or marks. These cosmetic defects may include scratches, marks or dents either on the case or screen.

If you’re budget conscious a fair condition system can be the ideal solution for those looking to save and still have all the benefits and functionality of the Mac.

On Sale Fair Condition

Poor Condition

The product has very significant cosmetic defects. The defects may include large dents or deep scratches, etching or marks. Cosmetic defects may also include damage to the screen. Systems are fully functional but have damage that is uneconomical to refurbish or during refurbishment would only cause more damage. We provide detailed photos on all systems of this condition and heavily discount based on their condition.

Refurbishment Process