I don’t have packaging to send my repair or return in. What do I do?

If you need to return an item to MacFinder, it’s important to ensure that it’s packaged correctly to avoid any damage during transit. Please follow the guidelines below when packaging your item for return:

Use the Original Packaging

We recommend using the original packaging we provided with the system whenever possible. We use specialist packaging designed specifically for your items, and using it will help ensure that the item is protected during transit.

Using Equivalent Packaging

If you no longer have the original packaging, you can use equivalent packaging. Products must be surrounded by at least 3-4 inches of bubble wrap, foam, or similar product before being placed into a strong cardboard box. When the item is in the box, it must not be able to move freely. Ensure that it is securely wrapped and protected from any potential impact.

Include All Items

When returning an item to MacFinder, including all items provided with it is essential unless otherwise discussed with our team. For repairs, it allows us to test everything together; having all components of your order assists significantly in identifying any possible issues. If you’re returning your order, anything missing will be deducted from the amount you receive.

Purchase Packaging from MacFinder

If you don’t have the original packaging or equivalent packaging, you can purchase this from our team, and we will ship the box to you for return. Prices range from £5-£25 depending on the item. Here is an estimate guide:

Liability for Damage

If you use your packaging to return the machine to us, you will be liable for any damage caused during transit. Therefore, please ensure the packaging is secure and the item is protected from any potential damage.

By following these guidelines, you can help ensure that your item is returned to MacFinder safely and securely, which will help expedite the return, repair or replacement process. If you have any questions or concerns about packaging your item for return, don’t hesitate to get in touch with our customer service team for assistance.