Can I cancel my trade-in and have the items returned?We understand that customers may have second thoughts about their offer, and we provide a hassle-free cancellation process.Cancellation window: You can cancel your trade-in at any time until we have paid you. Once you’ve been paid, we own the item, and you cannot cancel the trade-in. We do not need a reason for the cancellation; you’re entitled to change your mind anytime.Cancelling before shipping: If your item has not been shipped to us, let our team know, and we can cancel any collections or collection pack deliveries. Suppose you have received a collection pack and decide to cancel your sale before collection or drop-off. In that case, you will be required to pay a fee of £15, and an electronic invoice will be sent to you. Alternatively, you can send the box back.Cancelling after receiving the item: If we have received your item, and you have not been paid, you can cancel the trade-in and have your device returned free of charge.To cancel your trade-in, don’t hesitate to get in touch with our support team or click the cancel button within your account area.
