How do I change the configuration of the device on my order?

If you need to change the model or configuration of your device, we’re happy to help.

You can request changes up until your order reaches the final stage of fulfilment, which is typically around 15:30 on the working day before your estimated or selected delivery date. To make a change, simply contact our sales team as soon as possible.

If your update requires an additional payment, we’ll let you know and guide you through the next steps. Your order will only be dispatched once all outstanding balances have been settled. If the change results in a refund, we’ll process this for you automatically.

We recommend getting in touch as early as possible to avoid delays, as changes may not be possible once your order has entered final fulfilment.

If you have any questions, our support team is always here to help.