How does the store-credit work?

If you choose store credit for your trade-in, we add a 10% bonus to your value (e.g. £500 becomes £550). The credit is added to your account once your device is received and the valuation is approved.

You can use your credit at checkout after any discount codes are applied, either to reduce the total or pay in full. Any remaining balance can be paid using our usual payment methods, including finance.

If you place an order before trading in, you can still get the 10% bonus—just let us know and we’ll refund your final valuation instead of adding credit. Orders must be paid within 30 days of your final valuation for this to apply; after that, payment will be issued as store credit only.

You can check your balance by logging into your account.

How your store credit will appear when an additional payment is required.

How your store credit will appear when it exceeds your order total.