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I’ve received my order, but something is missing. What should I do?

We’re sorry if your order appears to be missing an item. Before contacting us, please check the packaging carefully, as accessories are often packed separately to protect the main device during transit.

Check the box carefully

Our packaging is designed with separate compartments. Items such as chargers, cables, or accessories may be placed underneath inserts or in side sections of the box.

  • Check underneath the device
  • Check all cardboard inserts
  • Check side compartments
  • Check any smaller inner boxes
  • Check all packing material before disposing of it

In many cases, accessories are secured in a separate compartment to prevent movement during shipping.

Still missing an item?

If you have checked the packaging and an item is still missing, please contact our support team. We will investigate and arrange for the missing item to be sent as quickly as possible.

To help us resolve this quickly, please include:

  • Your order number
  • The item you believe is missing
  • A photo of everything you received (if possible)