My item was damaged in transit. What do I do?If your order arrives damaged, we’re here to help resolve this as quickly as possible. Please follow the steps below so we can arrange a replacement and collection.Step 1: Contact usGet in touch with our support team as soon as possible after receiving the item. You can do this by replying to your order email or contacting our support team directly.[email protected]Step 2: Take photos of the damagePlease take clear photos showing:The damaged itemThe outer boxThe internal packagingAny visible impact or crushed areasThese photos help us process the claim quickly and arrange a replacement.Step 3: Repack the item safelyPlease place the item back into the original packaging to prevent further damage. This is especially important for fragile devices such as iMacs, particularly if the screen or glass is damaged.Do not dispose of the original packaging, as it will be required for your return.Step 4: Collection and replacementOnce we have confirmed the damage, we will arrange:Free a drop-off return of the damaged itemA replacement to be sent as quickly as possibleIf you have any questions, our support team will be happy to help guide you through the process.
