Product Condition

All systems provided come in 100% full working order and with our industry leading warranty. The conditions we describe below are only in relation to the cosmetic appearance of our machines. We never supply systems with technical faults unless clearly stated in the condition description. When pricing a system the condition grade is an attributing factor and a reduction of price will be seen on lower grades.

Battery Life

During the assessment stage of our system, we use a measure we call the 80% rule. This rule is our boundary for battery replacement. Our technicians look at the full charge capacity of the laptop vs the design capacity as well as cycle count. If this falls below what we regard as less than 80% of the original battery life we fit the system with a brand new battery.

The batteries we supply have at minimum 80% of the original design capacity. Even our oldest systems should provide at least 3+ hours of battery life with general usage.

Please note this is not guaranteed as all users use their laptops In different ways. This figure is an average taken using a wide range of systems.

Grading Levels

Excellent Condition

The product is in excellent condition with no noticeable scratches or dents.

Systems classified as excellent condition are in the exemplary condition for their model and year. These systems show only very minor signs of use on the external casing. All screens are checked and are free of any inconsistencies or imperfections.

Good Condition

The product is in good condition and is considered expected for its model and year. A few scratches, minor dents or marks which are a sign of normal wear and tear on the case and screen should be expected.

Fair Condition

The product has a cosmetic defect. The defects may be limited to just one large dent or deep scratch alternatively it could consist of numerous minor scratches or marks. These cosmetic defects may include scratches, marks or dents either on the case or screen.

If you’re budget conscious a fair condition system can be the ideal solution for those looking to save and still have all the benefits and functionality of the Mac.

Poor Condition

The product has very significant cosmetic defects. The defects may include large dents or deep scratches, etching or marks. Cosmetic defects may also include damage to the screen. Systems are fully functional but have damage that is uneconomical to refurbish or during refurbishment would only cause more damage. We provide detailed photos on all systems of this condition and heavily discount based on their condition.

Learn More About Our Refurbishment

Delivery

Processing Time

We aim to process and dispatch all orders by the end of the following working day.
Orders purchased on a Friday will be dispatched Monday.

This is extended during national holidays.

Tracking & Signature

All deliveries are sent on a tracked & signed for service. For UK deliveries we use DPD who will provide a delivery time slot the morning of your delivery. Tracking information will be sent to your provided email address upon dispatch.

If the courier is unable to complete the delivery a note is left in the mailbox and reattempted the next working day. If your delivery fails please refer to the note left by the courier. This will include detail on how you can rearrange delivery.

A total of three attempts will be made. If delivery cannot be completed the package with be returned to us. If this occurs please contact us to rearrange delivery.

How Long Is Our Warranty

• Labour – 1 Year / 3 Years (Extended)
• Parts – 1 Year / 3 Years (Extended)
• Software – 1 Year / 3 Years (Extended)
• Battery Service – 90 Days
• Free Collection Service – 30 Days
• Technical Support – Forever

After purchase, you can check your warranty expiry using our self-service portal.

What Items Include A Warranty

All items sold by MacFinder are covered by our standard warranty. The length of this warranty is typically one year; however, this will be stated on the product page. It will also be referenced in your email confirmations and delivery documentation for future reference.

Extending Your Warranty

If you do not choose an extended warranty upon purchase you can at any time during your 1-year warranty extended to a 3-year warranty on qualifying purchases using our self-service portal.

What Is Covered By Our Warranty

Our standard warranty warrants the machine to the purchaser against defects in materials and workmanship for the length of your warranty.

What does this mean? It means that if you have a problem with your Mac during the warranty period as an example, it won’t turn on, you have a flicker on the screen or a port isn’t working then you can give us a call we can collect the system and find a solution.

Repairs & Replacements

We will always try and repair your original system however if for some reason this cannot be achieved to the level of quality we require then we will offer you a replacement system of equal type and specification with no additional cost to you.

Battery Services

If you purchase a laptop from us, it includes a separate Battery Service cover. If you receive a battery service light within the first 90 days of ownership, we will replace the battery free of charge.

Software

Software purchased separately is not supported by MacFinder. Our team will try and identify whether it is the software or the machine and if we cannot find fault with the system, we will recommend you speak to the manufacturer of that software.

What We Don’t Cover

Our standard warranty only covers defects which arise as a result of regular use and does not apply to;
Improper & inadequate maintenance or modification;
Repairs carried out by non-authorised persons and damage caused by lack of ESD protection;
Software, interfacing, media, parts, or supplies not provided or supported by MacFinder
Operation outside the product specifications;
Physical damage, accidental damage, neglect, or user abuse;
Normal wear and tear;
Consumables, i.e. batteries, ink cartridges, protective coatings, CD media, viruses or malicious software;
Display screen issues not relating to the graphics processing unit.

What Happens When Your Warranty Expires

Don’t worry we won’t forget you. As you purchase your system with us, you will forever have access to our repair centre. We do not offer repairs to customers who didn’t source their Mac from us. If you encounter an issue, you can send your Mac to us which we will inspect. Our standard rate is £45 for inspection. We will tell you precisely what is wrong and what works needs to be performed and offer you a choice. We will repair there and then for the cost of parts and labour and waive the inspection fee alternatively you can pay the inspection fee, and we will return the Mac to you with a report which you can take to a third party for repair.

When Your Warranty Is Voided

The warranty is void if there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified.

If you want to upgrade, please contact the Technical Support department before upgrading for authorisation to break any warranty seals. We can offer upgrades to your system. Any upgrade fitted by a third-party is not covered under our warranty.

This page contains a summary of our warranty terms & conditions for easier understanding. For full terms and conditions please see click here.