When New Price

At MacFinder, we sell various refurbished Apple products, including new and older models. To help our customers understand the value of these products, we display a "when new" price alongside some items. This is the price that the product was originally sold for when Apple first released it.

By showing the "when new" price, we aim to give our customers a clear idea of the savings, they can expect when purchasing a refurbished product. It also helps to provide context to the product's value, allowing customers to see how much they can save by choosing a refurbished model instead of buying new.

We take great pride in the quality of our refurbished products and believe that they offer a fantastic option for customers who want to save money without sacrificing quality or performance. By displaying the "when new" price alongside our products, we hope to make it easier for customers to make an informed decision about their purchase and feel confident that they are getting a great deal.

Product Condition

All systems provided are in 100% full working order and with our industry-leading warranty.We categorise our Macs into a standard grade which is what you would expect from a used Mac of it’s year and those with cosmetic imperfections. We never supply systems with technical faults unless clearly stated in the condition description. When pricing a system the condition grade is an attributing factor and you’ll see a reduction of price.

How Do We Grade Our Systems

All systems provided are in 100% full working order and with our industry-leading warranty. The conditions we describe below are only in relation to the cosmetic appearance of our machines. We never supply systems with technical faults unless clearly stated in the condition description. When pricing a system the condition grade is an attributing factor and a reduction of price will be seen on lower grades.

Standard Condition

The product is in good condition and is considered expected for its model and year. It may have a few scratches, minor dents or marks which are a sign of normal wear and tear. Our technicians have guidelines during preparation which separates any devices which we would consider to have cosmetic imperfections.

More About Our Refurbishment

Cosmetic Imperfections

The product has a cosmetic defect. The defects may be limited to just one large dent or deep scratch alternatively it could consist of numerous minor scratches or marks. These cosmetic defects may include scratches, marks or dents either on the case or screen and because of this we individually photograph all fair condition systems.

If you’re budget conscious a fair condition system can be the ideal solution for those looking to save. We cannot stress enough that the defects are only cosmetic and the systems are completely functional with no damage to the internal components. All fair condition system components are meticulously inspected.

If you’re ever unhappy with a system you receive we offer a free 30 day return policy and we will happily exchange or refund your purchase.

More About Our Returns

Battery Life

• Fully tested
• Refurbished batteries limited to 80% design capacity or 1000 cycles
• 1 Year warranty for battery replacements if service required
• Expected 3+ hours as an average from 2011 – 2019 models
• Experience may vary depending on usage and conditions.

More About Our Battery Life

Delivery

Processing Time

We aim to process and dispatch all orders by the end of the following working day.
Orders purchased on a Friday will be dispatched Monday.

This is extended during national holidays.

Tracking & Signature

All deliveries are sent on a tracked & signed for service. For UK deliveries we use DPD who will provide a delivery time slot the morning of your delivery. For international deliveries, we use DHL. Tracking information will be sent to your provided email address upon dispatch.

If the courier is unable to complete the delivery a note is left in the mailbox and reattempted the next working day. If your delivery fails please refer to the note left by the courier. This will include detail on how you can rearrange delivery.

A total of three attempts will be made. If delivery cannot be completed the package with be returned to us. If this occurs please contact us to rearrange delivery.

How Long Is Our Warranty

• Labour – 1 Year / 3 Years (Extended)
• Parts – 1 Year / 3 Years (Extended)
• Software – 1 Year / 3 Years (Extended)
• Battery Service – 1 Year
• Free Collection Service – 30 Days
• Technical Support – Forever

After purchase, you can check your warranty expiry using our self-service portal.

What Items Include A Warranty

All items sold by MacFinder are covered by our standard warranty. The length of this warranty is typically one year; however, this will be stated on the product page. It will also be referenced in your email confirmations and delivery documentation for future reference.

Extending Your Warranty

If you do not choose an extended warranty upon purchase you can at any time during your 1-year warranty extended to a 3-year warranty on qualifying purchases using our self-service portal.

What Is Covered By Our Warranty

Our standard warranty warrants the machine to the purchaser against defects in materials and workmanship for the length of your warranty.

What does this mean? It means that if you have a problem with your Mac during the warranty period as an example, it won’t turn on, you have a flicker on the screen or a port isn’t working then you can give us a call we can collect the system and find a solution.

Repairs & Replacements

We will always try and repair your original system however if for some reason this cannot be achieved to the level of quality we require then we will offer you a replacement system of equal type and specification with no additional cost to you.

Battery Services

If you purchase a laptop from us, it includes a separate Battery Service cover. If you receive a battery service light within the first 90 days of ownership, we will replace the battery free of charge.

Software

Software purchased separately is not supported by MacFinder. Our team will try and identify whether it is the software or the machine and if we cannot find fault with the system, we will recommend you speak to the manufacturer of that software.

What We Don’t Cover

Our standard warranty only covers defects which arise as a result of regular use and does not apply to;
Improper & inadequate maintenance or modification;
Repairs carried out by non-authorised persons and damage caused by lack of ESD protection;
Software, interfacing, media, parts, or supplies not provided or supported by MacFinder
Operation outside the product specifications;
Physical damage, accidental damage, neglect, or user abuse;
Normal wear and tear;
Consumables, i.e. batteries, ink cartridges, protective coatings, CD media, viruses or malicious software;
Display screen issues not relating to the graphics processing unit.

What Happens When Your Warranty Expires

Don’t worry we won’t forget you. As you purchase your system with us, you will forever have access to our repair centre. We do not offer repairs to customers who didn’t source their Mac from us. If you encounter an issue, you can send your Mac to us which we will inspect. Our standard rate is £45 for inspection. We will tell you precisely what is wrong and what works needs to be performed and offer you a choice. We will repair there and then for the cost of parts and labour and waive the inspection fee alternatively you can pay the inspection fee, and we will return the Mac to you with a report which you can take to a third party for repair.

When Your Warranty Is Voided

The warranty is void if there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified.

If you want to upgrade, please contact the Technical Support department before upgrading for authorisation to break any warranty seals. We can offer upgrades to your system. Any upgrade fitted by a third-party is not covered under our warranty.

This page contains a summary of our warranty terms & conditions for easier understanding. For full terms and conditions please see click here.